Frequently Asked Questions
Everything you need to know about your Orchard experience.
What is the warranty policy on Orchard devices?
Every electronic device purchased from Orchard comes with a standard 12-month limited warranty that covers hardware defects and technical malfunctions.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout for 1-2 day delivery within the continental United States.
Do you offer trade-ins for old electronics?
Yes, Orchard has a robust trade-in program. You can receive store credit toward your next purchase by providing details about your current device's condition on our Trade-In page.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund, no questions asked.
Are your refurbished products tested for quality?
Absolutely. Every pre-owned device undergoes a rigorous 90-point inspection by our certified technicians to ensure it meets our high standards for performance and battery health.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for eligible purchases.